Your best people fill in each decision: what the decision is, what good looks like, where the limits are, who owns it. Together, that is the decision trajectory your organization expects. The agent decides with its own instructions, models and tools; Steward compares its observable trajectory against this reference. Every requirement becomes a check: enforced automatically where Steward can be confident, escalated to its owner where it can’t. Every value stays theirs to change.
Scope
The decisions covered, and the criteria that apply: policies, benchmarks, in-house expertise.
Example
Approve claim · Adjust claim · Deny claim
Criteria: Claims Policy v7 · Fraud Playbook · senior-handler practice
Decision basis
The evidence required and the factors to weigh, including the ones nobody wrote down.
Example
Evidence: identity · policy status · claim history
Weigh: amount · frequency · recurrence on the same incident
Thresholds & limits
The values below which the agent acts alone, and above which it may not.
Example
≤ €2,000 per claim: act alone
€2,000–10,000: act, flagged for review
≤ €6,000 per policy per quarter
> €10,000: human decides
Conditions & tripwires
The situations that stop it, whatever the numbers say.
Example
3rd claim on one incident in 90 days
Claimant flagged in the last 12 months
Payee account changed since last claim
Minimum acceptance
What must be true before a decision is allowed to count.
Example
Frequency checked
Recurrence checked
Low-risk conclusion supported by at least two factors
Propagation
What the decision feeds, and how far a poor one can spread.
Example
Feeds: payout · reserves · customer risk score
Spread: 12 decisions / 48 h before anyone would look
Interventions & containment
What happens, in proportion, when a check fails, and how far a poor decision is allowed to travel.
Example
Sound basis → pass, on record
Missing factor → nudge: add context
Tripwire → hold + escalate to claims lead
Over limit → block
Recurrence → contain: hold downstream payouts
Owners & record
Who owns each check, which version applies, and where each decision is kept.
Example
Thresholds: Head of Claims · Tripwires: Fraud lead · v3, endorsed 12 Oct
Every decision in the ledger: weighed, missed, done
Once endorsed, the Blueprint does not stay on paper. It becomes the checks Steward runs on every live decision.
